Customer Care Support

@AJSSoft we believe that the customer is the king of your business and Customer Support is the face of your business .Customer support is the core of any business venture. It becomes vital to establish quality customer care in order to win new customers and retain the existing ones. Customer support can make or break your reputation in the market. It is also essential for controlling brand integrity by providing quick and appropriate support to almost every customer concern. Adequate and efficient customer support allows you to gather market intelligence and strategies of core competitors. We handle services such as

  • Help desks
  • Live customer support
  • Lead generation projects
  • Inbound responses
  • Outbound telemarketing
  • Backend email support

Creating the appropriate & updated knowledge base is critical to effective customer support service.

  • We start with analyzing customer queries and creating standard answers needed for all forms of support, including Emails, Web-chats and Telephone.
  • We ensure that the end customer receives a crisp and accurate response that meets the highest standards of style, tone, spelling and grammar.
  • We continuously update the knowledge bases ensuring information provided to customers is always accurate and updated.